This policy explains how Moss & Myth treats information connected with siteee13.top. Please read it before sending an enquiry or using our tour-planning services.
1. Introduction and general terms
Moss & Myth operates the website siteee13.top for visitors looking for Conwy walking tours and North Wales day trips. This Privacy Policy explains how we handle personal information when you browse our pages, send us an enquiry, or otherwise communicate with us. In this policy, “we”, “us” and “our” mean Moss & Myth; “you” means a visitor, customer or person who contacts us. By using siteee13.top, you acknowledge this policy and agree to the handling described here. This document is written to be respectful and explanatory, but it is important that it is read together with any booking terms presented when a particular tour is confirmed.
2. Information we collect
We collect information that you choose to give us, such as your name, email address, telephone number, dates of interest, group size, accessibility notes and the message you include in an enquiry. If a booking is arranged, we may also need information necessary to administer the service, including itinerary preferences and payment-status information. We do not ask you to send payment-card data to siteee13.top by email. Technical information may be collected automatically when you visit the site, including your IP address, browser type, device information, language settings, referring page, pages viewed and general interaction information. We also use cookies and similar technologies as described in the Cookie Policy.
3. How and why we use information
We use personal and technical information to reply to enquiries, discuss a proposed Conwy route, administer confirmed arrangements, provide customer support, prevent misuse of the site, improve the clarity and performance of siteee13.top, and meet legal or record-keeping responsibilities. Depending on the situation, our lawful basis may be your request for steps before entering a contract, performance of a contract, our legitimate interests in running a small tour business responsibly, compliance with a legal obligation, or your consent. Where consent is required—such as for optional analytics cookies—you can decline or withdraw it without losing access to the core written content of the website.
4. Sharing with third parties
We do not sell personal information. We may share limited data with service providers who help us operate the site, respond to communications, process a permitted payment, host technical services, or meet professional obligations. Those providers should receive only information relevant to their task and must handle it under appropriate contractual or legal safeguards. We may also disclose information where we reasonably believe disclosure is required by law, needed to protect the safety of participants and guides, necessary to establish or defend legal claims, or part of a legitimate business reorganisation. If an international transfer is required, we will use a recognised transfer mechanism or another safeguard required by applicable law.
5. Third-party services, analytics and advertising
siteee13.top may use third-party services such as website hosting, email tools, map or social-media links, and analytics services including Google Analytics if enabled by the operator. These providers may set or read cookies, process technical identifiers and collect information under their own privacy notices. Optional analytics or advertising-related technologies should only be activated after you provide the consent required in your location. Social links are provided for convenience; visiting a third-party platform is governed by that platform’s own terms and privacy information. We encourage you to review those notices, particularly before interacting with embedded tools or external booking services.
6. Storage, retention and security
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including handling an enquiry, managing an arrangement, resolving a concern, meeting accounting or legal requirements, and maintaining defensible records. The precise period varies with the nature of the information and the law that applies. We use proportionate organisational and technical measures intended to protect information from unauthorised access, alteration, loss or disclosure. No website, email service or transmission method can promise absolute security, so please avoid sending unnecessary sensitive information through general enquiry forms or email.
7. Your privacy choices and rights
Depending on your location and applicable law, you may have the right to ask for access to personal information held about you, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, portability of data you provided, or withdrawal of consent. You may also have the right to complain to a relevant data-protection authority. If you are in California or another jurisdiction with similar rights, you may have rights to know, access, correct, delete, opt out of certain sharing, and avoid discrimination for exercising privacy rights. To make a request, email [email protected] with enough information for us to verify your identity and understand the request. We may need to ask for reasonable evidence before acting.
8. Children
siteee13.top is intended for adults arranging tours and is not directed at children under 16. We do not knowingly collect personal information from children without an appropriate legal basis or, where required, parental or guardian consent. If you believe a child has provided us with personal information in circumstances that should not have occurred, please contact [email protected] so that we can review and take appropriate action. Tour participation rules for minors should be confirmed separately at the time of booking.
9. Policy changes
We may update this Privacy Policy when our practices, technology, legal duties or the services described on siteee13.top change. The current version will be published on this page with an updated effective date. Where a material change is required to be communicated directly, we will use a suitable method such as an email notice or a clear website message when we have relevant contact details and the law requires it. Your continued use of the website after a revised policy is posted means that you have had the opportunity to review it, subject to any rights you retain under applicable law.
10. Contact information
For questions, requests or concerns about this Privacy Policy or personal information, contact Moss & Myth at [email protected], telephone +44 1492 760 351, or write to Moss House, 5 Castle Street, Conwy LL32 8AY. This policy is a working website document and should be reviewed against the operator’s actual practices, legal status, suppliers, jurisdiction and booking process before the website is used commercially. We aim to respond to genuine privacy requests within the time limits that apply to us.